Contact Us
Have a question about your order, delivery or a return? Contact Smile Dew using the details or form below.
Contact information
Telephone
Seller
Talha Yaqoob, trading as Smile Dew
Business address
42 Northbrook Road
Southampton
SO14 0BU
United Kingdom
Delivery & returns
We currently deliver to addresses in the United Kingdom only. International delivery is not available at this time.
Dispatch: We aim to dispatch orders within 1–2 working days. For delivery estimates, we allow 2 working days for processing.
Standard delivery: £4.99 — free on orders of £50 and over. Estimated total delivery: 5–7 working days.
Express delivery: £6.99. Estimated total delivery: 3–4 working days.
These delivery estimates include processing time. Working days are Monday to Friday, excluding UK bank holidays. Orders placed on non-working days begin processing on the next working day. Delivery times are estimates and are not guaranteed.
Returns: Our voluntary 30-day change-of-mind offer covers unused items in their original, sealed condition. This does not restrict your statutory rights, including rights relating to faulty, damaged or incorrectly supplied goods.
Return instructions and our postal returns address are available in our Returns & Refunds Policy. Contact us if you need help. Our approval is not required to exercise a valid statutory cancellation right.